Privacy & Data Protection
This Privacy Policy describes how StarsPlay collects, uses, stores and protects personal and technical information when you register, play or otherwise interact with our website and services. We value your privacy and explain below what data we hold, how we use it, and the choices available to you.
Types of data we collect
Personal data
When you create an account or contact support we may collect name, email address, date of birth, billing and payment details, verification documents, and any other information you provide to us. We use this data to operate your account and to meet legal and security requirements.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers, screen size and locale. This information helps us deliver the service, prevent fraud and improve performance on desktop and mobile.
Transactional data
Transaction records include deposits, withdrawals, game activity, wager and payout history, and customer support interactions. Transactional data is used to process payments, manage your account and detect suspicious activity.
How we use your information
We use collected data to create and manage accounts, process payments, verify identity, provide customer support, and to maintain account security. We may also use data for internal analytics, troubleshooting, and to comply with legal obligations. We do not use your information for marketing without your consent.
Data protection practices
We implement technical and organisational measures designed to protect personal data from unauthorised access, alteration, disclosure or destruction. Measures include secure storage, access controls and regular reviews of our security practices. While we aim to protect your data, no online system is completely risk-free.
Cookies and tracking technologies
We and our service providers use cookies and similar technologies to remember preferences, analyse site usage, and support functionality. You can manage cookie settings through your browser or our cookie controls where available. Tracking is used for analytics and fraud prevention only, and does not identify personal details unless you have logged in.
Your rights
You have the right to request access to, correction of, or deletion of your personal data, and to object to certain processing in accordance with applicable law. You may also request restrictions on processing or ask for a copy of your data in a commonly used format.
Access, correction and deletion of data
To access, update or delete your information, contact our support team. We will respond to verifiable requests and may require identity verification before making changes. For privacy inquiries use [email protected].
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention providers and other trusted third parties that assist us in operating the service. We only share the information necessary for those services to perform their function and require partners to protect your data.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes we will post the updated policy and indicate the revision date. You can review the current version at any time on our site. If you have questions about Stars Play privacy practices, contact our support team.