StarsPlay Casino Responsible Gambling

At StarsPlay we take responsible gambling seriously. Our goal is to make sure play remains fun and controlled by offering clear tools and guidance so customers can manage their activity, spending and time on the site. We encourage everyone to set personal limits and to reach out for help if play stops being enjoyable.

Player protection principles

We operate on three simple principles: protect player funds, promote informed choices and provide practical controls. We expect customers to play within their means, and we provide features to help you do that. If you ever need a break, we make it straightforward to pause account activity.

Activity-control tools

Stars Play provides a suite of account controls accessible from your profile. These tools are designed to give you instant control over how and when you play.

Available controls

Options include deposit limits, loss limits, wagering limits, reality checks (session reminders), temporary cool-offs and full self-exclusion. Limits can be set on a daily, weekly or monthly basis and adjusted by contacting support or from your account settings where available.

Deposit and loss limits

You can set deposit limits to control how much you add to your account over a chosen period. Loss limits allow you to cap net losses for the same periods. These settings are effective immediately or after a short processing time and can be reduced at any time. Increasing limits may be subject to a waiting period to encourage responsible decisions.

Time limits, cool-offs and self-exclusion

If you want to step away temporarily, use a cool-off period or session limit. For longer breaks, self-exclusion is available for defined intervals. Typical self-exclusion choices include 1 month, 3 months, 6 months or an indefinite ban. While excluded, access to the account is restricted and promotional contacts are stopped.

Recognising signs of problem behaviour

Watch for changes such as chasing losses, spending more time than intended, borrowing money to play, or neglecting work and relationships. If any of these apply, consider tightening limits, taking a break or seeking external support.

Tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or impaired, and treat entertainment spend as a fixed expense. Small, consistent controls help maintain healthy play patterns.

Professional help and support

If you feel you need additional assistance, contact local support services or a healthcare professional. We recommend seeking confidential, professional advice where available in your area. Our support team can help activate limits or self-exclusion and provide information on next steps.