Terms and Conditions

These Terms and Conditions describe the rules that govern your use of StarsPlay and its services. They set out the relationship between us and our users, covering account management, promotions, payments and how we handle disputes. By registering an account and using the site you agree to comply with these terms and any additional rules posted in the cashier or promotions area.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your login credentials. We may ask you to verify your identity, address or payment method at any time to comply with our security checks and to process withdrawals. If we reasonably suspect fraud, abuse, or a breach of these terms, we may suspend or close your account and refuse transactions.

Eligibility requirements

Access to StarsPlay is subject to eligibility checks. You must be legally permitted to gamble in your place of residence and meet any minimum age requirement applicable where you are located. We may restrict access from certain territories and block registrations where required. Creating more than one account is not permitted.

Acceptable platform use

Use of the platform must be lawful and fair. Prohibited activities include using automated tools to place bets, abusing bonus offers, colluding with other users, attempting to manipulate games, and using VPNs to circumvent geographic restrictions. We reserve the right to determine what constitutes misuse and to take action, including voiding bets, cancelling winnings and closing accounts.

General bonus and promotion rules

Promotional offers may be subject to separate terms and wagering requirements that will be posted with each promotion. Bonus funds are typically restricted for withdrawal until associated wagering conditions are met and may be subject to maximum stake limits while active. We may limit eligibility for promotions and withdraw or cancel offers in cases of suspected abuse or if required by law.

Deposits and withdrawals

We support a range of payment methods which may vary by user. Deposits must originate from accounts in your name. Withdrawals may require identity verification and additional checks to prevent fraud or money-laundering. Transaction limits, processing times and any fees will be displayed in the cashier and may vary by method. We may apply daily, weekly or monthly limits and reserve the right to refuse or delay transactions where required for security reasons.

Dispute resolution

If you have a query or dispute, contact our support team at [email protected] and provide relevant account and transaction details. We will investigate and aim to resolve issues promptly. If we cannot reach an agreement, we will outline further steps for escalation where available. Using the platform does not waive your statutory rights.

Updates to terms and conditions

We may revise these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of Stars Play after changes are posted constitutes acceptance of the updated terms. It is your responsibility to review these terms periodically.