Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us via convenient communication channels for fast account support, payment enquiries or troubleshooting. We provide email support and phone assistance, plus a dedicated affiliates contact for partnership queries. Response times vary by channel; please include your account ID when contacting us to speed up verification and resolution.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (account & technical, include account ID for faster help) |
| General Enquiries | [email protected] (payments, bonuses and general questions) |
| Affiliate Enquiries | [email protected] (partnership setup and tracking support) |
| Phone | +44 20 7946 0312 (voice support, verification may be required or request a callback) |
| Working Hours | Mon-Fri, 09:00-18:00 (email replies outside hours) |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or any situation that requires explanations or documents. Please include a clear subject line and your current contact details to help us resolve your case quickly. Attach any relevant files and state your account ID where applicable to avoid delays and speed up verification.
Submit your enquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly: most inquiries receive a reply within one business day. Simple requests are usually resolved on first contact, while more complex issues - such as verification or payment investigations - may take longer depending on their nature and any third-party checks required. We'll keep you updated on progress throughout the process.
Feedback
We'd love to hear from you, so please share any feedback, suggestions or ideas to help improve the website. Every message is read carefully by our team and used to refine features and fix issues. Tell us what worked, what didn't, and any improvements you'd like to see, your input helps make the site clearer and more enjoyable for everyone.